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FAQ - I have a problem or suggestion and need Support



1) Open the Correct Discord Channel

  • Use this direct link: DISCORD CHANNEL LINK

  • If you’re on mobile, make sure the Discord app is installed and you’re logged in.

  • Once opened, you’ll see the #ticket・support channel with a panel like the one in the image.

2) Click to Open a New Ticket

  • Click “Click here to open a new ticket.”

  • Then choose the category that best fits your issue (as shown in the image):

    • 🛠 Support — General help, technical issues, doubts, missing items, etc.

    • 💎 Donate — Donation-related questions or assistance (handled by Karin).

    • 🧩 Bugs — Report in-game or system bugs.

    • ⚠️ Report Player — Report players who broke the rules or used cheats.

    • 💡 Suggestions — Suggest improvements, events, or new features.

💬 Tip: Choosing the right category helps the team respond faster!

3) Explain Your Case in Detail

Once your ticket opens, send your first message with as much detail as possible.
Include the following information depending on your situation:

For Bugs / Report Player

  • Briefly describe what happened.

  • Screenshots or videos clearly showing the issue.

  • Player nickname(s) involved (if you are reporting a player).

🧠 The more complete your first message is, the faster we can handle it!

4) Follow Up Inside the Ticket

  • Our staff will reply directly in your ticket.

  • If we ask for more info, reply in the same thread — this keeps everything organized.

  • Avoid opening multiple tickets for the same issue.

  • When your case is resolved, just tell us and we’ll close the ticket.

5) Best Practices

✅ One topic per ticket — keeps things clean and easy to track.
🚫 Do not post personal or account-sensitive data in public channels.
💬 Be polite and to the point — short and clear messages help everyone.
📵 Don’t tag staff unless necessary — we check all tickets regularly.

Frequently Asked Questions

  • Can I open a ticket from my phone?

Yes! Use the same link; the Discord app will open the correct channel automatically.

  • My file is too large, what can I do?

Compress it in .zip format or upload it to Google Drive and send a public link.

  • How long does support take?

It depends on queue and complexity. You’ll always get updates directly in your ticket.

  • I chose the wrong category. What now?

No problem — just tell the staff inside the ticket and we’ll move it to the right section.

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